In this Policy, Studio Goods, we, us and our mean Studio Goods Co, ABN 17 869 474 988, trading as Studio Goods. This Policy applies when you visit https://www.studiogoods.com.au/, contact us, join our mailing list, make an enquiry, become a client or otherwise interact with us. We aim to handle personal information in line with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

1. What personal information we collect

The information we collect depends on how you interact with us and may include:

• your name, pronouns, job title and business name;

• your email address, phone number, address and other contact details;

• information you include in an enquiry, questionnaire, brief, survey or email;

• details about your business, project, goals, budget and preferred timing;

• billing, transaction and payment-related information, noting that payment card details may be processed directly by a third-party payment provider rather than stored by us;

• files, photographs, brand materials, content and other information you provide for a project;

• marketing preferences and communications with us;

• testimonials, feedback and survey responses;

• Website usage information such as your IP address, browser, device, pages viewed, referring website and approximate location; and

• any other information you choose to provide.

We generally do not need sensitive information. Please avoid sending it unless it is reasonably necessary for your project and we have agreed to receive it. If we collect sensitive information, we will obtain consent where required by law.

2. How we collect information

We may collect personal information:

• directly from you through Website forms, email, phone, meetings, questionnaires, contracts and project platforms;

• when you subscribe to our emails, download a resource, respond to a survey or interact with our social media;

• automatically through cookies, analytics and similar technologies when you use the Website;

• from someone in your organisation or a person you have authorised to deal with us;

• from publicly available sources, such as business websites and professional social media profiles; and

• from service providers or referral partners where it is lawful and reasonable to do so.

If you provide personal information about another person, you confirm that you are authorised to do so and that you have made them aware of this Policy where appropriate.

3. Why we collect and use information

We may collect, hold, use and disclose personal information to:

• respond to enquiries and assess whether a project is a good fit;

• prepare proposals, agreements and project plans;

• provide and manage our services;

• communicate with clients, suppliers and collaborators;

• issue invoices, process payments and maintain business records;

• manage bookings, meetings, events and project schedules;

• personalise and improve our Website, services and client experience;

• send marketing communications where you have consented or where otherwise permitted by law;

• maintain the security and functionality of our systems;

• prevent fraud, misuse or unlawful activity;

• comply with legal, tax, insurance and regulatory obligations; and

• manage disputes or enforce our agreements.

If you do not provide information we reasonably need, we may not be able to respond to your enquiry or provide the requested services.

4. Marketing communications

We may send you Studio Goods news, updates, resources or offers if you have subscribed or if we are otherwise permitted to do so.

You can unsubscribe at any time using the link in a marketing email or by contacting us. We may still send service-related communications, such as project updates, invoices or replies to your enquiries.

We do not sell your personal information.

5. Cookies and analytics

Our Website may use cookies and similar technologies to operate correctly, remember preferences, understand how people use the Website and measure or improve marketing.

These technologies may collect information such as your IP address, device, browser, pages viewed and actions taken on the Website. Some cookies are set by third-party providers.

You can control cookies through the Website’s cookie settings, where available, and through your browser. Blocking some cookies may affect how the Website works.

Before publishing: update this section to name the tools actually active on the Website, for example Squarespace Analytics, Google Analytics, Meta Pixel or other advertising technology. If non-essential analytics or advertising cookies are used, configure an appropriate cookie banner and consent settings.

6. Who we disclose information to

We may disclose personal information where reasonably necessary to:

• contractors, employees and collaborators helping us deliver services;

• website hosting, cloud storage, email, CRM, accounting, payment, scheduling, project management, analytics and marketing providers;

• photographers, developers, printers, copywriters, stylists, venues and other project suppliers where relevant;

• professional advisers such as accountants, insurers and lawyers;

• government agencies, regulators, courts or law-enforcement bodies where required or authorised by law;

• a purchaser or adviser in connection with a proposed sale or restructure of our business; and

• any other person with your consent or as required or authorised by law.

We ask service providers to handle information appropriately, but their own privacy policies may also apply.

7. How we store and protect information

We may hold personal information electronically and, occasionally, in hard copy. We use reasonable administrative, technical and physical safeguards designed to protect it from misuse, interference, loss and unauthorised access, modification or disclosure.

No online system is completely secure, so we cannot guarantee the security of information transmitted over the internet.

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, to maintain business and project records, or to meet legal, tax, insurance and dispute-management requirements. When information is no longer required, we take reasonable steps to delete or de-identify it, subject to our backup and record-retention processes.

8. Access and correction

You may ask to access personal information we hold about you or request that it be corrected if it is inaccurate, out of date, incomplete, irrelevant or misleading.

Contact us using the details below. We may need to verify your identity before responding. In some circumstances, the law permits us to refuse access or correction; if that happens, we will explain why where required.

9. Privacy complaints

If you have a privacy concern or complaint, please contact us with enough detail for us to understand the issue. We will acknowledge your complaint and aim to respond within 30 days.

If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

10. Third-party links and platforms

Our Website and communications may link to third-party websites, social platforms or services. We are not responsible for their privacy practices. Please review their policies before providing personal information.

11. Children’s privacy

Our Website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16 without appropriate consent. If you believe a child has provided personal information to us, please contact us.

12. Changes to this Policy

We may update this Policy when our practices, providers or legal obligations change. The current version will be published on the Website with the date it was last updated.

13. Contact us

For privacy questions, access or correction requests, or complaints, contact:

Studio Goods
ABN: 17 869 474 988
Email: hello@studiogoods.com.au
Location: Melbourne, Victoria, Australia